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Frequently Asked Questions
1. What are your working hours?
Our team is available Monday to Friday, 08:00-23:00 (GMT+8). On weekends, we are available from 08:30-22:00 (GMT+8). We provide 24-hour support to ensure prompt customer service.
2. How can I place an order?
1. Explore our range of organizer and curtain options.
2. Inform us of your selection.
3. We provide a personalized quotation.
4. Confirm price and specifications to receive a proforma invoice.
5. Submit a 30% deposit for bulk orders or full payment for samples.
6. Production starts immediately upon receipt of payment.
3. What payment options are available?
We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union.
4. How do I handle payments for samples or small amounts?
For samples or small transactions, we recommend using online payment for a quick, hassle-free experience, with processing typically completed within minutes.
5. What is the typical lead time for production?
General lead time is 7-15 days, while specific bulk orders may take 25-30 days after payment confirmation depending on the order requirements.
6. Can the products be customized?
Yes, customization for color, packaging, and design is welcome with a low MOQ of 100 pieces.